Travel Review Italy Travel Agency: Luxury Italy Vacation, Florence, Tuscany, Chianti, Val d’Orcia, Siena, San Gimignano, Bolgheri, Sorrento, Pompeii, Naples, Amalfi Coast, Capri, Rome

Hear what our past travellers have to say about their experiences with us!

Travel Review Italy Travel Agency: Custom Italy Family Vacation, Cinque Terre, Tuscany, Forte dei Marmi, Siena, San Gimignano, Chianti, Val d’Orcia, Rome

“Matteo So sorry I have not given you feedback on our trip yet.  I meant to do it when you sent the email and then got busy and just forgot – apologies!  Your email this morning reminded me!! We had a fantastic trip.  We loved Forte dei MarmI.  It was exactly what we needed.  The […]

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Travel Review Italy Travel Agency: Luxury Italy Family Vacation, Sicily, Agrigento, Taormina, Siracusa, Positano, Amalfi Coast, Rome, Umbria, Perugia, Tuscany, Chianti, Siena, Val d’Orcia, Cinque Terre, Florence, Venice, Milan, Lake Como

“Hi Matteo Sorry for the delay in response.  I lost track of time.  The trip was a great one and we appreciate all of your efforts.  It was very nice to see a completely different part of the world.  The most difficult part of the trip was the constant moving around, but we brought that […]

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Travel Review Italy Travel Agency: Custom Italy Vacation Package, Lake Maggiore, Stresa, Lake Como, Verona, Dolomites, San Candido, Milan

“Hello, Thank you for planning another wonderful trip! Everything was perfect, from the luxurious accommodations to the beautiful excursions. We particularly enjoyed the private boat tour on Lake Como, the tour and wine tasting at the Allegrini vineyard, and the guided hike to Tre Cime. Thank you for your support during the trip; the immediate […]

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Travel Review Italy Travel Agency: Luxury Family Vacation to Italy – Rome, Pompeii, Amalfi Coast, Sorrento, Capri

“Hi Matteo, We are safely back home…and tired!!  What an adventure. Thank you again for all of your hard work to make our trip so memorable.  Every person we encountered was kinder and more knowledgeable than the last. Thanks so much! Katie” Katie Jesionowski (Summit, NJ) – JULY 2019      

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“Matteo a few things for your benefit as we slowly adapt back to East Coast time and the daily routines after three wonderful weeks away.

  1. 1. There was a minor glitch upon our arrival, which to us was understandable, but perhaps you might come up with a better system of communication. As we usually try to travel with only carry on luggage, and as we flew business class, we exited the airport fairly quickly. The driver was waiting for us no problem there, but he had a very limited command of English and got us to the train station long before the Meet and Greet people were supposed to be there. He had no idea where he was supposed to drop us off and finally made a phone call to the Meet and Greet company and that person told us to go to a bar at the train station and they would meet us there; the driver left us his sign with our names on it to hold up at the train station. In the States, a bar is a place that serves liquor. It appears that in Italy, a bar is a place that serves gelato, coffee, etc. That was confusing and somewhat disturbing to us. We wandered around and were all set to go directly to a train platform on our own, when accidently came across the person from Meet and Greet at the front of the train station entrance/exit.
  2. 2. The operation at Borgo San Felice was second to none. Very well-run operationas close to perfect as you could get.
  3. 3. The operation at Plazzo Manfredi was OK, but again we are early risers who try to milk every minute of our vacation travels. Breakfast was supposed to be served beginning at 7:00 on. On our first day, they were still setting up for breakfast way past 7:30. They put butter on our table at 7:40 just as we were getting ready to leave for the day. And the next two days were similar in the fact that they were not ready for a breakfast buffet at the time stated that breakfast would be availableso it was not a one-time incident.
  4. 4. All the facilities we stayed at were wonderful (San Felice exceptionally so as previously mentioned) and the staff at all the hotels were quite solicitous and friendly.
  5. 5. The tour guides all were very nice. Ulrich especially good.
  6. 6. We are questioning if there is any refund due on our trip costs, as the boat tour was changed (nice alternate arrangements on your part, given short notice) and we forfeited the lunch and wine tasting the following day, choosing to tour the Amalfi Coast rather than eat.
  7. 7. The availability of using a cell phone is an outstanding idea. It would have been nice to have it available when we were picked up at ROM airport, but we understand the glitch and we made it through successfully. I just hated to call you and interrupt your day and other things you might be working on. Also, the gift of the pouches a nice touch and came in handy during the journey.

Thank you for facilitating a very nice time for us. You are skillful at what you do, and we have gained an appreciation for what a good travel agent can provide.

Joe and Rosemary Heher”

Joseph & Rosemary Heher (Salisbury, MD) – MAY 2019

Road with cypress trees in val D’Orcia

 

Coast of Sorrento

 

Piazza di Spagna in Rome