“Matteo,
Thank you for your well wishes! We would first like to mention that we are really grateful for all the services you have provided us; you made our vacation more comfortable and enjoyable than we could have imagined. The following is detailed feedback separated by location.
Venice
Transportation: Both the driver from the airport and the water taxi driver were very welcoming. The only unpleasant part was that when we got off the water taxi to head toward the train station, the water taxi driver did not give us any directions, so a man with a luggage cart immediately seized our belongings and took them to the train station then demanded money from us. We wish we had better instruction so we could have avoided this confusion and upsetting encounter.
Accommodation: The hotel was comfortable and clean. The staff was friendly and helpful. We would recommend this hotel for anyone traveling to Venice.
Tour: The water taxi tour and visit to Murano was very informative and my family loved it! We did not expect to be able to blow our own glass, so that was the highlight. The tour guide was also very helpful and gave us recommendations for dinner after she left.
Florence
Transportation: The drivers from the train station and to San Gimignano were extremely nice and punctual. We really appreciate the driver to San Gimignano for giving us tips and recommending we visit the highlights of each place we visited.
Accommodation: Out of all of the hotels at which we stayed, this hotel was the most beautiful. I really appreciated its aesthetic and the quaint balcony with the view of Il Duomo. Its location was very ideal. The staff was also welcoming and helpful. However, although this hotel was my personal favorite, my family thought it wasn’t the best because it was smaller than the others. Also, they separated the rooms on two different floors and we would have rather been placed closer together.
Tours: The tours and excursions that we had during this portion of the trip were the best. My family and I loved our tour guide in Florence, who surprised us with his vast knowledge of the nuisances throughout the history of Florence. He was also very friendly and humorous. The wine tour was very enjoyable was well. We really liked how we truly got a sense of Italian culture with the meal they provided us and how we were also informed of the importance of food to Italians. These experiences really made our trip to Italy a dream come true and we don’t know how we could ever top this.
Rome
Transportation: Although we had trouble finding our driver, we had no unpleasant experiences in Rome regarding transportation.
Accommodation: This was my family’s favorite hotel because it was the most comfortable. We also believe that the staff here was the friendliest out of the three hotels we stayed at. In my opinion, this hotel also had the best breakfast. The location was also very nice because the streets were not crowded with tourists, but it was within walking distance from many monuments.
Tour: The vespa tour was more enjoyable than we thought. All of the drivers were very accommodating and did their best to make sure we were comfortable and safe. The tour guide informed us with so much history and took us to so many places that we would not have had the foresight to visit. We really appreciated that they took us to a cafe which mostly locals visited so we could see how different it was from the touristy spots. Our trip to Rome would not have been nearly as fun if we were not able to go on this tour!
I attached my favorite photos from our trip. Thank you so much again; my family and I truly do not know how to put our thanks into words. We will be sure to contact you again the next time we visit!
Adrienne Pham”
Lensey Pham (Rancho Santa Margherita, CA) – AUGUST 2017
Blowing glass in Murano
Walking in San Gimignano
Vespa Tour in Rome
Venice
Making a wish at Fontana di Trevi
Florence by night from Piazzale Michelangelo
Family in Venice
